Terms and Conditions

• Weight of the pet is subject to change. Owner will be notified of the final weight via message once the pet arrives at the facility.
  Note: When a pet dies, its weight increases.
• Within Metro Manila, if pick-up is cancelled while the driver is already at the pick-up location, there is a charge of P1,500.
• Downpayment of at least 75% of the total amount is required upon pick up and before the start of the aquamation process. We will not proceed with the aquamation process if the minimum down payment is not settled.
• Downpayment is non-refundable if the customer decides to cancel the aquamation. You will then need to arrange with the facility regarding the claiming of the deceased pet's body.
• Unclaimed ashes within 30 days after the delivery date is subject to proper disposal. The downpayment is no longer refundable.
• Chapel photo and video is not included in the package. You may avail of the Chapel photo and video service under the add ons/ memorabilias section.
• Package and add-on details, inclusions, availability, pricing, photos, and other reference materials shown on the website, order form, or related materials are for general reference only and may be updated or changed from time to time due to supplier, provider, operational, or other business-related circumstances.
• Please avoid including your pet's belongings as we are not responsible in the return and safekeep of your items.
• Downpayment is not refundable in case of cancellation and a storage fee of Php 350 /day will apply.
• For transactions paid via credit card, any refund due to overpayment will be subject to a processing fee of 3%–4%, depending on the card used. This amount will be deducted from the refundable balance.
• Additional/Special requests not included in our standard packages/offerings are subject to approval and may incur additional fees. We have the right to refuse requests that is deemed inappropriate and demanding and may result to the return of the pet and part of the down payment.
• We can only take photos of your pet before we start with the aquamation process. As a company policy, we do not take videos of the aquamation.
• In case your pet's aquamation date is earlier than expected, we will inform you via text/messenger and proceed with the aquamation process.
• If a client requests an aquamation date later than the target date, a storage fee of Php 350 /day will apply.
• The waiting period at the pick-up location is limited to 20 minutes only. Regarding deliveries, our personnel will wait for a maximum of 20 minutes for you to receive your package. After this duration, the delivery will be rescheduled for a later time. Please note that any subsequent pick-up or delivery attempts will result in additional charges.
• The performance of these terms and conditions shall be subject to modification or termination by JPD Pet cremation services Inc. in the event of force majeure or any circumstance beyond its reasonable control.

Customer Information and Communications

• By submitting the order form, you agree that the information you provide, including your contact details, email address, pet details, and order details, may be used by Pet to Nature Philippines for order processing, invoices, service updates, customer care, and other business-related communications.
• We may also use your provided contact information to send announcements, reminders, promotions, feedback requests, customer appreciation messages, and other non-transactional communications related to our services.
• You may request to update your contact details or opt out of non-transactional communications by contacting us through our official communication channels.

Chapel Photo & Video Service Guidelines (add on service)

• Only the pet will be present during the photo/video session (no owners).
• We cannot guarantee a specific time for coverage, but files will be sent on the scheduled aquamation date.
• Photos and videos are taken using an Android phone.
• Additional requests must be approved and submitted at least one day before the aquamation date.
• Default background music will be used.
• Retakes may incur extra charges.
• Chapel photos and videos are not kept on file. We recommend downloading and saving them once shared, as they will no longer be accessible after a short period (30 days).

Foreign Objects, Implants, and Microchips

False or Fake Payment Proof

Submitting fake, edited, or dishonest proof of payment is not allowed. If this happens:

• We can cancel or stop services right away.
• You may be banned from using our services in the future.
• We may report the issue to legal authorities.

Disputes and Chargebacks

If there is a problem with payment, please contact us first. Unjustified chargebacks may be treated as fraud.

Legal Action

We have the right to take legal action and claim any costs or damages caused by fraudulent activity.

Respectful Communication & Dispute Conduct Policy

At Pet to Nature Philippines, we are committed to maintaining a professional, respectful, and positive working relationship with all clients. Our goal is to create a collaborative environment built on trust and mutual respect.

Professional Conduct

We kindly ask that all clients engage in courteous and respectful communication. While we welcome honest feedback and open dialogue, any form of harassment, intimidation, or threatening behavior—whether direct or indirect—will not be tolerated.

Adherence to Company Policies

To deliver high-quality service, we follow a set of internal processes and policies. We appreciate your cooperation in respecting these practices, as they help ensure consistency, fairness, and smooth service delivery for all our clients.

Defamation and Harmful Behavior

We ask that clients refrain from making false, misleading, or harmful public statements (including on social media, forums, or reviews) that could negatively impact our business or reputation. If such conduct occurs, and especially if it continues after we have attempted to resolve the issue privately, we reserve the right to consult legal counsel and take appropriate steps to protect our team and company.

Right to Terminate Services

If client behavior creates a hostile or unsafe working environment, or significantly violates the terms outlined in this agreement, Pet to Nature Philippines reserves the right to pause or terminate services. In such cases, the client will be notified.

Dispute Resolution

In the event of a disagreement or concern, we encourage clients to first contact us directly so we can resolve the matter constructively. If a resolution cannot be reached through mutual communication, Pet to Nature Philippines reserves the right to seek legal advice or pursue formal action if necessary.

* Jurisdiction for any legal action arising from this agreement shall lie in Quezon City, Philippines.